Over 4 decades of experience.
US Based and Off Shore resources.
65,000 daily phone call capacity.

Leverage our expertise, technology and blended resources
to provide you a experience second to none.

Over 40 Years of Combined Call Center Management Experience

Experienced Professionals

Each of our management team members have at least six years of call center experience.  We are well versed in the operational execution of teleservices projects within Audience Marketing, Lead Generation, and Political Campaigns.

Industry Knowledge

We are very connected to the industry.  Our team consistently attends trade shows and share experiences and knowledge on social media and blogs.   We are a member of the BPA, and have a team member who sits on the board of the AAMP, the number one association for Audience Marketers.

Forward Thinking

Our team is constantly thinking outside the box and finding new ways to reach client objectives.  We remain innovative and bring new tools to the industry resulting in competitive advantages for our clients.

We Make Commitments, and We Follow Through.

Our promise to you is a teleservices project executed with integrity, transparency, and innovation, leveraging new age technologies.

Let us analyze your data, for free.

Why Work With Us?

It’s simple, we offer the best value and experience for your investment. From clarifying your call center strategy to execution of deliverables our proactive account management will give you confidence you will reach your objectives while saving time and money.

Testing contact solutions through a call center fails more times than they succeed. Why? There is a disconnect between a call center’s understanding of client objectives and a client’s perception of the call center world. This translates into poor planning and failed execution.

We clarify these language barriers, clear up misunderstandings, develop transparency and have the foresight to be proactive. The initial cost of a failed call center program can be a few thousand dollars. However the damage doesn’t compare to the lost revenue and data intelligence you gain from a successful ongoing call center project. When test efforts fail, organizations get frustrated and remain closed minded to teleservices, which takes away a very effective outreach tool.

Don’t take the risk with others, let us provide you with a winning solution.

Sebio DelaPena

Sr. Teleservices & Data Strategist 

Sebio has 16 years of B2B marketing experience.  He helps businesses increase the power of their data, build demand for content or services, and drive revenue through telemarketing and socially sourced data.

Sebio has been actively involved with 938 projects since 2016, primarily audience marketing, lead generation, and political outreach. He has also been very involved in social data for the past 3 years, working with companies like PennWell publishing, Penton Media, and Winsight Media.

In his free time Sebio enjoys being active, playing and watching sports, and traveling. However nothing compares to spending time with his 2 young children.  He can often be found at the San Diego Zoo and Wild Animal Park, SeaWorld, Legoland, Disneyland and California Adventure having fun with his kids.

Connect with Sebio on LinkedIN for valuable industry insights.

Nathan Jaskot

Operations Director 

Nathan has been a technology professional for over 15 years. Primarily, his roles have focused around data. Nathan has seen and done it all (well, most of it).

Some of the companies Nathan has been with are the Department of Defense, Universal Studios, Hewlett Packard and AVG Inc. He has lead his data teams through rigorous audits such as PCI compliance, PHI compliance, Sarbanes Oxley and CMMI certification.

Some of the data systems Nathan has managed range from the very large (10 TB database systems with over 1 billion records) to the very high traffic (over 1 million transactions an hour). With this experience it gives him the ability to see the overall solution as well as the details to actually make it happen.

Nathan is an avid animal lover. He and his family spend time helping animals in need; through time spent, donations and rescuing animals (adopting them to their home).

Also, he LOVES watching professional soccer both locally and international.

Charles Wolfe

Call Center Manager

Previous to joining the Phoneticall team, Charles specialized in managing inbound Customer Care in both the banking and cell phone industries.  Much of the experience that he learned in these industries has transferred over to the Phoneticall team including effective agent coaching tactics, agent management, and vendor relationships

Since joining the Phoneticall team, he has spear-headed many projects in various industries with an emphasis on Lead Generation.  Charles is passionate about his work and drives toward success in both client satisfaction and customer value.  Charles looks forward to breaking into new industries that Lead Generation can provide value the companies and clients that he works with.  A proactive communicator, if there is an issue not only does he identify the problem but works with his colleagues to remedy the situation.

When not blazing the Lead Generation trail he enjoys spending time with his family and has been known to shred his guitar late Saturday nights.  (But not too late when the Chiefs play)

Shiv Goel

IT Director

Shiv Goel is the Lead developer at Phoneticall with extensive experience in SQL Server (SSIS, SSRS) and Microsoft MVC. He is an expert at smart services solutions in Data warehousing and business intelligence.

Shiv has built our proprietary web application which takes all of our SAAS dialer metrics and produces the comprehensive reports we need to optimize our calling and provide the maximum returns for our clients. This application also, manages our quality assurance scores and even ranks our agents to place them on the most appropriate campaigns to maximize their ability.

Shiv has also written the dynamic SSIS packages that produce our custom data exports for our clients.

Shiv has graduated with honors from Punjab University with a Masters Degree of Computer Application. He loves to play Cricket!  He also loves watching professional Cricket both locally and international.

46

Years of Experience

300M+

Social Users

1.2M+

Monthly Phonecalls

0

Audits Failed

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